HughesNet Service Plans require a minimum service commitment (24 months). If you terminate service prior to the expiration of the commitment, you will owe and your credit or debit card will be charged the Termination Fees as described below.
Early Termination: Upfront Purchase
If you cancel your order before installation, you will not be charged.
If you cancel service within 30 days of activation:
Home, Pro, and ProPlus subscribers may return the modem and outdoor transmitter to HUGHES© for a refund. Once this equipment has been received by Hughes, you will be refunded a total of $200. Hughes will provide instructions on how to de-install and return the equipment. Returned equipment must be in good condition. You will not receive a refund for installation charges or other fees. You are not required to return, and Hughes is not obligated to de-install, the antenna, mount, or any cables. If you elect to have the complete system or the antenna, mount and any cables professionally de-installed you will be responsible for all de-installation charges.
Small Office and Business Internet subscribers may return the modem
and outdoor transmitter to Hughes for a refund. Once this equipment has been
received by Hughes, you will be refunded a total of $300. Hughes will provide
instructions on how to de-install and return the equipment. Returned equipment
must be in good condition. You will not receive a refund for installation
charges or other fees. You are not required to return, and Hughes is not
obligated, to de-install the antenna, mount, or any cables. If you elect to have
the complete system or the antenna, mount and any cables professionally
de-installed, you will be responsible for all de-installation charges.
If you cancel after 30 days from date of activation but before end of initial
24-month commitment:
Home, Pro, and ProPlus subscribers will be charged a $300 Service Termination Fee. HughesNet equipment may not be returned for a refund after 30 days.
Small Office and Business Internet subscribers will be charged a $300 Service Termination Fee. HughesNet equipment may not be returned for a refund after 30 days.
Early Termination: 24-month Promotional Option
If you cancel your order before installation, you will not be charged.
If you cancel service within 30 days of activation:
Home, Pro, and ProPlus subscribers will be charged a $400 equipment and installation fee. If you return the modem and outdoor transmitter to Hughes within 60 days of your termination, you will receive a $200 refund for your HughesNet equipment. You will not receive a refund for installation charges or fees. Hughes will provide instructions on how to de-install and return the equipment. Returned equipment must be in good condition. You are not required to return, and Hughes is not obligated to de-install, the antenna, mount, or any cables. If you elect to have the complete system or the antenna, mount, and any cables professionally de-installed, you will be responsible for all de-installation charges.
Small Office and Business Internet subscribers will be charged a $400 equipment and installation fee. If you return the modem and outdoor transmitter to Hughes within 60 days of your termination, you will receive a refund of $300 for your HughesNet equipment. You will not receive a refund for installation charges or other fees. Hughes will provide instructions on how to de-install and return the equipment. Returned equipment must be in good condition. You are not required to return, and Hughes is not obligated, to de-install the antenna, mount, or any cables. If you elect to have the complete system or the antenna, mount, and any cables professionally de-installed, you will be responsible for all de-installation charges.
If you cancel after 30 days from date of activation but before end of initial 24-month commitment:
Home, Pro, and ProPlus subscribers will be charged a $400 fee for the HughesNet equipment and installation, plus a $300 Service Termination Fee. Equipment may not be returned for a refund after 30 days.
Small Office and Business Internet subscribers will be charged a $400 fee for the HughesNet equipment plus a $300 Service Termination Fee. Equipment may not be returned for a refund after 30 days.
Click here for HughesNet' s Terms and Conditions...